Account & Billing

Everything you need to know about managing your Supern8n account, payments, and purchases.

Account Management

Creating an Account

To purchase and download workflows from Supern8n:

1. Click Sign Up in the top navigation
2. Enter your email address and create a password
3. Verify your email (check your inbox for verification link)
4. Complete your profile information

Free workflows can be downloaded immediately after creating an account.

Logging In

1. Click Log In in the top navigation
2. Enter your email and password
3. Click Sign In

You'll remain logged in for 30 days unless you log out.

Forgot Password

To reset your password:

1. Click Log In then Forgot Password
2. Enter your registered email address
3. Check your email for the reset link
4. Click the link and create a new password
5. Log in with your new password

Tip: Password reset links expire after 24 hours.

Updating Your Profile

To change your account information:

1. Click your profile icon (top right)
2. Select Account Settings
3. Update your information:
   • Name
   • Email address
   • Password
   • Communication preferences
4. Click Save Changes

Email Verification

If you need to resend your verification email:

1. Go to Account Settings
2. Click Resend Verification Email
3. Check your inbox (and spam folder)
4. Click the verification link

Verified accounts get priority support and exclusive offers.

Deleting Your Account

To permanently delete your account:

1. Go to Account Settings
2. Scroll to Delete Account
3. Read the warning carefully
4. Confirm deletion

Warning: This action cannot be undone. All purchase history and download access will be lost.

Billing & Payments

Payment Methods

We accept:

• ✅ Credit Cards - Visa, Mastercard, American Express, Discover
• ✅ Debit Cards - All major debit cards
• ✅ Digital Wallets - Apple Pay, Google Pay (where available)

All payments are processed securely through Stripe, our payment processor.

Note: We never store your full credit card details. All payment information is securely handled by Stripe.

Making a Purchase

1. Browse our workflow catalog
2. Add to cart or click Purchase & Download
3. Log in or create an account
4. Review your order
5. Enter payment details
6. Complete purchase
7. Download your workflows immediately

Purchase History

To view your purchase history:

1. Click your profile icon
2. Select Purchase History
3. View all your orders with:
   • Order date and time
   • Items purchased
   • Amount paid
   • Transaction ID
   • Download links

Invoices & Receipts

Receipts are automatically sent to your email after each purchase. To access invoices:

1. Go to Purchase History
2. Find the order
3. Click View Invoice or Download Receipt

For tax purposes, invoices include:

• Your billing information
• Itemized purchase details
• Payment method
• Transaction ID
• VAT/Tax information (if applicable)

Payment Issues

Payment Declined

If your payment is declined:

1. Verify card details - Check card number, expiry, CVV
2. Check available balance - Ensure sufficient funds
3. Try a different card - Use an alternative payment method
4. Contact your bank - They may have flagged the transaction
5. Try again - Sometimes temporary issues resolve quickly

Didn't Receive Confirmation

If you completed payment but didn't receive confirmation:

1. Check spam/junk folder - Sometimes emails get filtered
2. Check Purchase History - Order may have succeeded
3. Check your bank - Verify if payment was processed
4. Wait 10 minutes - Processing can take a few minutes
5. Contact support - We'll investigate and help

Duplicate Charges

If you see duplicate charges:

1. Check if both are actual charges - One may be a pre-authorization
2. Wait 72 hours - Pre-authorizations usually drop off
3. Contact support - If charges remain, we'll issue a refund

Refunds & Returns

Our Refund Policy

We offer a 30-day money-back guarantee on all paid purchases.

Eligible for Refund

• ✅ Workflow doesn't match description
• ✅ Technical issues we can't resolve
• ✅ Not compatible with your n8n setup
• ✅ Doesn't meet your needs

Not Eligible for Refund

• ❌ Free workflows (already free)
• ❌ More than 30 days after purchase
• ❌ Extensively customized workflows
• ❌ Change of mind after 30 days

Requesting a Refund

To request a refund:

1. Contact support - hello@supern8n.com
2. Include:
   • Order number or transaction ID
   • Workflow name
   • Reason for refund request
3. Wait for response - Usually within 24 hours
4. Refund processed - Within 5-10 business days to original payment method

Refund Process

1. Request received - We review your case
2. Approval - If eligible, refund is approved
3. Processing - Refund issued to your original payment method
4. Confirmation - You receive an email confirmation
5. Account updated - Download access is removed

Timeline: Refunds typically appear in your account within 5-10 business days, depending on your bank.

Pricing & Bundles

Individual Workflows

• Free Workflows - $0 (always free)
• Premium Workflows - $9-$49 (varies by complexity)
• Enterprise Workflows - $99+ (advanced automations)

Bundles

Bundle pricing offers significant savings compared to buying workflows individually:

• Starter Bundles - 3-5 workflows, save 20-30%
• Professional Bundles - 6-10 workflows, save 35-45%
• Enterprise Bundles - 10+ workflows, save 45-60%

Volume Discounts

For teams and organizations:

• 3-5 licenses - 10% discount
• 6-10 licenses - 20% discount
• 11-25 licenses - 30% discount
• 26+ licenses - Custom pricing

Contact hello@supern8n.com for volume pricing.

Subscription Plans

Currently, Supern8n operates on a pay-per-workflow model. We don't offer subscriptions.

However, we're working on:

• Pro Membership - Monthly access to all workflows
• Team Plans - Shared workflow libraries
• Enterprise Plans - Custom workflows + support

Want early access? Join our waiting list in Account Settings.

License & Usage

Single User License

Each purchase includes a single user license:

• ✅ Use workflows on multiple n8n instances you own
• ✅ Customize workflows as needed
• ✅ Use for personal or business purposes
• ❌ Cannot share workflows with other users
• ❌ Cannot resell or redistribute workflows

Team Licenses

For team usage, purchase a team license:

1. Contact hello@supern8n.com
2. Specify number of team members
3. Receive volume discount pricing
4. Get centralized billing

Terms of Use

By purchasing, you agree to:

• Use workflows only as licensed
• Not share or redistribute workflows
• Not reverse-engineer for competitive purposes
• Comply with all applicable laws

Full terms: Terms of Service

Security & Privacy

Payment Security

• 🔒 PCI DSS Level 1 compliant - Highest security standard
• 🔒 256-bit SSL encryption - All data encrypted in transit
• 🔒 Stripe security - Bank-level security standards
• 🔒 No stored card details - We never see or store your full card number

Data Privacy

We respect your privacy:

• ✅ Only collect necessary information
• ✅ Never sell your data to third parties
• ✅ Secure data storage with encryption
• ✅ GDPR compliant (EU users)
• ✅ CCPA compliant (California users)

View our Privacy Policy for details.

Workflow Privacy

Your downloaded workflows remain private:

• We don't access your n8n instance
• We don't see your workflow data or credentials
• Your customizations are yours alone
• Your automation results stay with you

Need Help?

Support Options

• 📧 Email - hello@supern8n.com (24-48 hour response)
• 💬 Live Chat - Available weekdays 9am-5pm EST
• 📚 Help Center - Browse our help articles
• 👥 Community - Join our community forum

Billing Questions

For billing-specific questions:

• Email - hello@supern8n.com
• Include - Order number and specific question
• Response time - Within 24 hours

Before Contacting Support

Please have ready:

• Your account email address
• Order number or transaction ID
• Description of the issue
• Screenshots (if applicable)

This helps us assist you faster!

Next Steps

• Download your workflows
• Install workflows in n8n
• Customize your workflows
• Browse our catalog