Route Typeform Feedback with AI Sentiment Analysis
Automate Typeform feedback triage, reducing manual review by over 70% and ensuring critical insights are routed to the right team instantly.
Manually sorting through customer feedback to identify actionable insights is time-consuming and often delays important responses. This workflow automatically analyzes Typeform submissions for sentiment, routing positive feedback to Notion and Slack for immediate action, and neutral or negative feedback to Trello for review.
Documentation
Automate Feedback Triage with AI Sentiment Analysis
This powerful n8n workflow streamlines your customer feedback process by leveraging AI to analyze sentiment from Typeform submissions. It intelligently routes positive feedback to a Notion database and notifies a Slack channel, while sending neutral or negative feedback to a Trello board for further investigation. Ideal for product teams, customer success, and marketing departments looking to gain immediate insights and act swiftly on customer input.
Key Features
- AI-powered sentiment analysis of all Typeform submissions.
- Automated routing of positive feedback to Notion for centralized tracking.
- Instant Slack notifications for highly positive feedback, enabling rapid response.
- Dedicated Trello card creation for neutral or negative feedback, ensuring no critical input is missed.
How It Works
The workflow begins when a new form is submitted via Typeform. The submitted text feedback is then sent to Google Cloud Natural Language for sentiment analysis, which assigns a sentiment score. An IF node evaluates this score: if the sentiment is positive (score > 0), the feedback and submitter's name are added to a Notion database page, and a summary is sent as an alert to a designated Slack channel. If the sentiment is neutral or negative (score <= 0), a new card is created in a specified Trello list, detailing the feedback, score, and submitter for team review.