Sync Zendesk Tickets to HubSpot Automatically & Keep Data Aligned
Automate Zendesk ticket synchronization with HubSpot, reducing manual data entry by 100% and providing sales teams with real-time customer support context.
Manually syncing customer support interactions from Zendesk to HubSpot leads to outdated data and missed sales opportunities. This workflow automates the two-way synchronization of Zendesk tickets with HubSpot, ensuring your CRM always reflects the latest customer activity and context.
Documentation
Automate Zendesk Ticket Sync with HubSpot
Keep your customer support and CRM data perfectly aligned. This powerful n8n workflow automatically synchronizes new and updated Zendesk tickets directly into HubSpot, ensuring your sales and support teams always have a unified, real-time view of every customer interaction.
Key Features
- Automatically fetches new and updated Zendesk tickets every 5 minutes.
- Creates new HubSpot contacts for Zendesk requesters if they don't exist.
- Updates existing HubSpot contacts with the latest information from Zendesk.
- Creates new HubSpot tickets linked to the relevant contact for new Zendesk tickets.
- Updates existing HubSpot tickets with the latest subject and description from Zendesk.
- Synchronizes HubSpot ticket and contact IDs back to Zendesk for seamless integration.
How It Works
The workflow is triggered every 5 minutes, checking Zendesk for any tickets that have been updated since its last run. For each updated ticket, it first retrieves the requester's details. It then checks if a corresponding ticket already exists in HubSpot using an external_id field in Zendesk. If the ticket exists, it updates the relevant HubSpot ticket with the latest information. If it's a new ticket, the workflow ensures the requester exists as a contact in HubSpot (creating or updating the contact as needed), creates a new ticket in HubSpot, associates it with the contact, and then writes the new HubSpot ticket and contact IDs back into the Zendesk ticket and user profile respectively. This ensures a comprehensive, real-time data flow between your support and sales platforms.