AI-Powered Review Response Automation for Ecommerce Stores
Reduce negative-review response time by 80% through instant AI-drafted replies and real-time alerts.
Managing customer reviews manually takes time and often delays responses. This workflow automatically flags low-rated reviews, drafts empathetic replies using AI, and alerts your support team instantly on Telegram — helping you resolve issues faster and protect your brand reputation.
Documentation
Description
This workflow empowers Shopify merchants to maintain strong customer relationships by proactively monitoring product reviews.Using the Judge.me API, it fetches the latest reviews, filters low-rated ones, generates AI-crafted empathetic replies through GPT-4, and sends actionable alerts to Telegram.Perfect for support teams who want instant visibility on customer dissatisfaction and pre-drafted, brand-safe responses.
Workflow Steps
- Trigger (Manual / Webhook) – Starts the workflow manually or on a schedule.
- Fetch Recent Reviews (Judge.me API) – Retrieves the latest Shopify product reviews using shop_domain, api_token, and query parameters.
- Parse Review Data (Code Node) – Extracts only the required fields: rating, author, productTitle, and body.
- Filter Low Ratings (If Node) – Filters and passes reviews with ratings ≤ 2 for AI processing.
- Process Each Review (Split In Batches) – Processes each low-rated review individually to prevent response overlap.
- Generate AI Response (OpenAI GPT-4 Node) – Creates empathetic and concise replies that:
- Acknowledge the issue.
- Apologize sincerely.
- Avoid offering discounts/refunds.
- Encourage private follow-up via email.
- Keep replies short (2–4 sentences).
- Send Telegram Alert (Telegram Node) – Sends product name, reviewer details, rating, and the AI-generated reply to Telegram for review before posting publicly.
. Key Benefits
1. Faster Response Time – Get real-time alerts for low-rated reviews.2. AI Empathy at Scale – Generate natural, human-like replies instantly.3. Seamless Collaboration – Review and approve responses directly via Telegram.4. Customer Retention – Address negative experiences before they escalate.