Automate WhatsApp Support: Instant AI-Powered Customer Service
Deliver instant, 24/7 customer support via WhatsApp, improving response times by over 90% and reducing support agent inquiries.
Manual customer support on WhatsApp is resource-intensive and often leads to delayed responses and frustrated customers. This workflow deploys an AI-powered assistant on WhatsApp that provides real-time, accurate answers by autonomously researching your company website, significantly enhancing satisfaction and reducing manual workload.
Documentation
AI Customer Support Assistant for WhatsApp
This n8n workflow revolutionizes customer service by integrating an advanced AI assistant directly into your WhatsApp channel. It empowers businesses to provide immediate, accurate support to customers 24/7, reducing reliance on manual agents and enhancing the overall customer experience.
Key Features
- Real-time information retrieval from your company website for accurate answers.
- Automated 24/7 customer support via WhatsApp, ensuring instant responses.
- Intelligent web crawling and text extraction using specialized LangChain tools.
- Personalized and context-aware conversations maintained with PostgreSQL chat memory.
- Proactive engagement through automatic conversation reopening after 24 hours.
How It Works
Upon receiving a WhatsApp message, the workflow activates an AI Agent powered by OpenAI and LangChain, leveraging past conversation history from PostgreSQL. The AI dynamically uses web crawling tools (list_links and get_page) to gather relevant information directly from your specified company website. After synthesizing the data into a precise answer and cleaning its format, the workflow checks if the conversation is within a 24-hour window. The AI's response is then delivered back to the customer on WhatsApp, or a pre-approved template is sent to reopen the conversation if the window has passed.