Automate Entra Contact Sync to Zammad, Streamlining User Data
Automate Zammad user management completely, reducing manual data entry by 100% and ensuring consistent, up-to-date contact information.
Manually syncing contact information between Microsoft Entra ID and Zammad is time-consuming and prone to errors. This workflow automates the creation, update, and deactivation of Zammad users based on your Entra contacts, ensuring real-time data accuracy and reducing administrative overhead.
Documentation
Entra Contacts to Zammad User Sync Automation
Manual user provisioning and deprovisioning between identity providers and service desk systems can be a major drain on resources and a source of data inconsistencies. This n8n workflow provides a robust solution to automatically synchronize your Microsoft Entra contacts with your Zammad user base, ensuring your help desk always has the most current user information.
Key Features
- Seamlessly sync Microsoft Entra contacts to Zammad users.
- Automatically create new Zammad users for new Entra contacts.
- Keep existing Zammad user profiles updated with the latest contact details from Entra.
- Deactivate Zammad users when corresponding contacts are removed or marked inactive in Entra.
- Maintain data consistency and significantly reduce manual administrative tasks for IT and HR teams.
- Configurable filtering options to select specific Entra contacts for synchronization.
How It Works
This workflow initiates by concurrently retrieving all active users from your Zammad instance and all designated contacts from your Microsoft Entra environment via the Graph API. It then intelligently compares these two datasets to identify discrepancies. New contacts found in Entra that do not exist in Zammad are automatically created as new Zammad users. Existing Zammad users whose contact details have been updated in Entra are similarly updated to reflect the latest information. Finally, Zammad users who are no longer found or active in the Entra contact list are automatically deactivated in Zammad, ensuring your help desk user base remains current, accurate, and secure with minimal manual intervention.