Contact Support

Our support team is here to help you succeed with Supern8n workflows. Choose the best option for your needs.

Support Options

💬 Live Chat (Fastest)

Get instant help during business hours.

Availability:

• Monday-Friday: 9:00 AM - 5:00 PM EST
• Closed on major US holidays

Best for:

• Quick questions
• Urgent issues
• Account access problems
• Purchase assistance

How to access:

1. Visit any page on supern8n.com
2. Look for the chat widget (bottom right)
3. Click to start chatting
4. Provide your email and question

Average response time: Immediate to 5 minutes

---

📧 Email Support (Detailed Help)

For complex issues or detailed questions.

Email: hello@supern8n.com

Response time:

• General inquiries: 24-48 hours
• Technical issues: 12-24 hours
• Urgent issues: 4-8 hours

Best for:

• Technical troubleshooting
• Workflow customization help
• Feature requests
• Bug reports
• Detailed questions

What to include:

• Clear description of your issue
• Steps to reproduce (if applicable)
• Screenshots or error messages
• Your account email
• Workflow name (if relevant)
• n8n version (Settings → About)

Email template:

Subject: [Brief description of issue]

Account Email: your@email.com
Workflow Name: [if applicable]
n8n Version: [if technical issue]

Issue Description:
[Detailed description of what's happening]

Steps to Reproduce:
1. First I...
2. Then I...
3. The error occurs when...

Expected Behavior:
[What should happen]

Actual Behavior:
[What actually happens]

Screenshots:
[Attach relevant screenshots]

Additional Context:
[Any other relevant information]

---

💰 Billing & Payment Issues

For purchase, refund, and billing questions.

Email: hello@supern8n.com

Response time: Within 24 hours

Best for:

• Payment problems
• Refund requests
• Invoice requests
• Subscription questions
• Volume/team pricing

What to include:

• Your account email
• Order number or transaction ID
• Specific question or request
• Receipt/screenshot (if applicable)

---

🐛 Bug Reports

Found a bug? Help us fix it!

Email: hello@supern8n.com

Response time: Acknowledged within 24 hours

What to include:

• Detailed description of the bug
• Steps to reproduce
• Expected vs actual behavior
• Screenshots or video recording
• Browser and OS information
• n8n version (if workflow-related)

Severity levels:

• Critical: Site down, can't purchase, can't download
• High: Feature broken, workflow won't import
• Medium: Feature partially working, UI issues
• Low: Minor visual bugs, suggestions

---

🎓 Professional Services

Need more than support? We offer:

Custom Workflow Development

• We build custom workflows for your specific needs
• Pricing starts at $500 per workflow
• 2-week typical turnaround

Training & Consulting

• 1-on-1 training sessions
• Team training workshops
• Automation strategy consulting
• $150/hour

Priority Support

• Dedicated support channel
• Faster response times
• Direct phone support
• $299/month

Enterprise Solutions

• Custom integrations
• Dedicated account manager
• White-label options
• Contact for pricing

Contact: hello@supern8n.com

---

Self-Help Resources

Before contacting support, check if these resources can help:

📚 Help Center

Browse our comprehensive help articles:

• Download Workflows
• Installing in n8n
• Account & Billing
• Customization Guide
• Troubleshooting

❓ FAQ Section

Common questions answered:

• Visit FAQ on any help page
• Categories: Getting Started, Purchasing, Technical, Account
• Searchable and organized

🎥 Video Tutorials

Coming soon! Watch step-by-step guides for:

• Making your first purchase
• Importing workflows
• Setting up credentials
• Customizing workflows
• Troubleshooting common issues

📖 Documentation

Detailed technical documentation:

• Workflow specifications
• Integration guides
• API documentation
• Best practices

---

Community Support

n8n Community Forum

Join the broader n8n community:

Forum: community.n8n.io

Great for:

• General n8n questions
• Workflow ideas and inspiration
• Connecting with other users
• Sharing your automations
• Learning best practices

Note: This is the official n8n forum, not Supern8n. For Supern8n-specific issues, contact our support directly.

Discord (Coming Soon)

We're launching a Supern8n Discord community!

Join the waitlist: [Add your email in Account Settings]

What to expect:

• Direct access to our team
• Community troubleshooting
• Workflow showcases
• Early access to new workflows
• Exclusive tips and tricks

---

What to Expect

Support Process

1. You contact us - Via chat, email, or form
2. We acknowledge - Within promised timeframe
3. We investigate - Gather info, reproduce issue
4. We provide solution - Step-by-step help
5. We follow up - Ensure issue is resolved

Our Commitments

✅ Fast response times - We aim to respond quickly ✅ Friendly & helpful - We're here to help, not judge ✅ Clear communication - No jargon, plain English ✅ Follow through - We don't give up until solved ✅ Continuous improvement - Your feedback makes us better

What We Need From You

🎯 Clear description - Help us understand the issue 🎯 Relevant details - Account email, workflow name, etc. 🎯 Screenshots - Visuals help immensely 🎯 Patience - Complex issues take time 🎯 Feedback - Let us know how we're doing

---

Business Hours & Holidays

Regular Hours (EST)

• Monday-Friday: 9:00 AM - 5:00 PM
• Saturday-Sunday: Closed (email monitored)

Holiday Schedule

We're closed on:

• New Year's Day
• Memorial Day
• Independence Day (July 4)
• Labor Day
• Thanksgiving Day
• Christmas Day

Email support during holidays:

• Monitored for urgent issues only
• Regular response times resume next business day

Note: Critical issues (site down, payment failures) are monitored 24/7.

---

International Support

Time Zones

Our team is based in US Eastern Time (EST/EDT).

Convert to your timezone:

• PST (West Coast US): -3 hours
• GMT (UK): +5 hours
• CET (Central Europe): +6 hours
• IST (India): +10.5 hours
• AEST (Australia East): +15 hours

Tip: Email us anytime! We'll respond during our business hours.

Language Support

Currently supported:

• 🇺🇸 English (primary)

Coming soon:

• 🇪🇸 Spanish
• 🇩🇪 German
• 🇫🇷 French

For now, please use English or a translation tool. We appreciate your patience!

---

Escalation Process

When to Escalate

Contact us directly if:

• ❌ No response after 48 hours
• ❌ Issue not resolved after multiple attempts
• ❌ Urgent/critical issue
• ❌ Unsatisfactory resolution

How to Escalate

1. Reply to original support email with "ESCALATE" in subject
2. Or email: hello@supern8n.com
3. Include:
   • Original ticket/conversation reference
   • Summary of issue
   • Why you're escalating
   • Desired resolution

A senior team member will review within 4 hours during business hours.

---

Feedback & Suggestions

We Want Your Input!

Your feedback helps us improve. Share:

• 💡 Feature requests
• 🐛 Bug reports
• 📝 Documentation improvements
• 🎨 Design suggestions
• 🚀 Workflow ideas
• ⭐ General feedback

Email: hello@supern8n.com

Feature Requests

Have an idea for a new workflow or feature?

Submit via:

• Email: hello@supern8n.com
• Live chat during business hours
• Community Discord (coming soon)

We consider:

• Demand (how many users want it)
• Impact (how much value it adds)
• Feasibility (can we build it)
• Alignment (fits our roadmap)

Popular requests get built first! We update you on status.

---

Partnership & Affiliates

Become a Partner

Interested in:

• Reselling Supern8n workflows?
• White-labeling our solutions?
• Integration partnerships?
• Affiliate program?

Contact: hello@supern8n.com

Media & Press

For press inquiries, interviews, or media kits:

Contact: hello@supern8n.com

---

Emergency Contact

Critical Issues Only

For truly urgent issues (site down, data breach, payment fraud):

Emergency Email: hello@supern8n.com

We monitor 24/7 for critical issues.

What qualifies as critical:

• 🚨 Website completely down
• 🚨 Security breach or data leak
• 🚨 Payment fraud or unauthorized charges
• 🚨 Data loss

What does NOT qualify:

• ❌ Workflow not working
• ❌ Can't log in (use password reset)
• ❌ General questions
• ❌ Feature requests

Please use appropriately. Non-critical emails to this address may be delayed.

---

Contact Information Summary

Need	Contact	Response Time
Quick questions	Live Chat	Immediate
Technical help	hello@supern8n.com	12-24 hours
Billing issues	hello@supern8n.com	24 hours
Bug reports	hello@supern8n.com	24 hours
Consulting	hello@supern8n.com	48 hours
Partnerships	hello@supern8n.com	3-5 days
Press inquiries	hello@supern8n.com	2-3 days
Feedback	hello@supern8n.com	1 week
Critical issues	hello@supern8n.com	Monitored 24/7

---

We're Here to Help!

Don't hesitate to reach out. Whether you're stuck on a workflow, have a billing question, or just want to say hi - we're happy to hear from you.

Our mission is to make automation accessible to everyone. Your success is our success!

Ready to get help?

• Start Live Chat
• Send Email
• Browse Help Articles

---

Related Resources:

• Troubleshooting Guide
• Account & Billing Help
• All Help Articles