Jira Incident Escalation & Response Workflow
1. Faster Incident Resolution – Immediate alerts and escalation prevent delays in addressing critical issues. 2. Centralized Tracking – All incidents are logged in Excel for easy monitoring and reporting. 3. Reduced Human Error – Automated parsing, notifications, and escalation remove manual tracking mistakes.
Automates the monitoring, logging, and escalation of Jira incidents. Ensures critical issues are immediately flagged and tracked for timely resolution.
Documentation
Stay on top of every incident with zero manual effort. This workflow automatically detects Jira issues, parses and classifies them by severity, notifies the team in Microsoft Teams, logs details into Excel for auditability, and escalates unacknowledged incidents via email. By streamlining the entire incident response process, it reduces delays, prevents missed issues, and empowers teams to act fast when it matters most.